Crystal Live Sales at the Parlour
What are these magical crystal tables?
Each month, we do live sales on our Instagram account. It’s a great way for you to be the first to shop new releases, and it’s a total blast for us because we get to chat with you guys in real time!
We often have fun themes and seasonal events: everything from Halloween to Christmas to table spreads inspired by colour palettes, films and other pop culture. You never know what to expect—but you can count on it being pretty awesome!
Your claims will be added to your open box, which will be upgraded in size as needed. Save on shipping by building your box over time as you tune in to our future crystal live sales.
How to Participate in Live Sales
1. Save the date of the Crystal Live Sale
Previews for each upcoming crystal table are released in the week leading up, and you can also catch these before everyone else by signing up for the newsletter. You can view the Crystal Live Sale by tapping our portrait in the top ‘stories’ bar when it is flashing.
2. During the Crystal Live Sale
At each Crystal Live Sale, a scan of the crystal table will explain the available items. Each item will then be shown one by one. If you want to claim the item, please comment price + letter when it is revealed. The number on the sticker is the price. All prices are displayed in AUD and USD. We recommend adding words and emojis to your comment as well to reduce the risk of Instagram blocking it (eg. ‘Claim tower 34D 
‘)
3. Instagram swallowed my comment!
Sometimes, Instagram mistakes comments for spam and blocks them. We recommend exiting the Live and re-entering to refresh it. The comment that shows up first on OUR screen will get the crystal! Remember that you will appear first on your screen but it looks different for everyone. Sometimes it can be frustrating but please know that it is out of our control and the fairest way to determine who gets the item.
Open Box Payments
Panda’s Crystal Parlour follows a ‘pay-as-you-go’ approach. After each live sale, we will create a listing under your username and send you the link. Payment is required within 24 hours after listings have been posted and you have been messaged the link. Please do not claim items during a live if you do not have the funds to pay within the allotted time. We ask that you claim responsibly, keep track of your claims and ensure you stay within your budget.
*If payment cannot be made within 24 hours for a valid reason, please just communicate with us! Life happens!
If you cancel your order, engage in ‘ghosting’, or do not pay your invoice on time, you will be blocked from future sales. Please don’t be this person, as it is so disheartening to have large orders abandoned. Remember, we are all small businesses (not corporations!) who lose time, money, and confidence when this happens. The panda family is the most amazing community of kind, understanding customers and we want to keep it that way!
Open Boxes & Shipping
The shop ships using the ‘Parlour Pack-and-Fill’ method. This means that when you claim/during a crystal live sale, you can continue to add crystals to your box and pay-as-you-go after each sale. It will remain open until you request to ship out your order.
The shipping cost will be charged on your first listing, and you won’t pay it again unless you upgrade to the next weight tier. (If you shop with us regularly, it is most cost-effective to build your box of gems over a period of time.)
Australia
- Small (up to 500g) – $5USD
- Medium (up to 1kg) – $8USD
- Large (up to 2kg) – $12USD
*Orders over 2kg will not incur extra costs.
USA & Rest of the world
- Small (up to 1lb / 500g) – $14USD
- Medium (up to 2.2lb / 1kg) – $20USD
- Large (up to 4.4lb / 2kg) – $32USD
*Orders over 4.4lb / 2kg will not incur extra costs.